Returns and refunds
We want the cigar to reach you exactly as it left the factory. If something isn't right, here's what we do.
When we accept a return
We accept returns when the product arrives damaged, when it isn't what you ordered, or when it has a manufacturing defect.
As this is a consumable product, we cannot accept returns of opened boxes or units unless there is a defect: that's a matter of hygiene and preservation, not a commercial excuse.
Time to tell us
You have 7 days from delivery to write to [email protected] or call (809) 942-0402. Tell us what happened and attach a photo: that's usually enough to sort it out the same day.
Please keep the original packaging until the matter is closed.
How we refund
Once the return is accepted, the refund is issued to the same payment method you used, within 15 days at most.
If the fault was ours — damaged, wrong or defective product — we also cover the return shipping.
When the return isn't due to a mistake on our side, return shipping is at your expense.
Cancelling an order
You can cancel at no cost while the order hasn't left our warehouse: you have 24 hours from confirmation. Write to us as soon as possible and we'll hold it.
If it has already shipped, it is handled as a return.
Last updated: 18/08/2026